Blog post by Joe Babaian The pharma pricing system was not built on the idea of consumer engagement. It was built… on market efficiencies. It was not built on the premise of consumerism. ~ Heather Bresch, CEO Mylan Heather’s comment is striking and it’s emblematic of the entire healthcare system as we now know it. […]

Healthcare has metrics and indicators for just about everything – quality, patient experience, infection rates, clinician 5-star ratings, etc. Yet there currently is no metric or data on how secure a healthcare organization keeps their IT systems. There is no way for patients (or clinicians for that matter) to gauge how secure/insecure their organization is. […]

Blog post by Joe Babaian It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. ~ Warren Buffett This week on #hcldr I want to touch base on something we all think about – sometimes directly, other times more passingly, but we […]

The next HCLDR weekly chat is inspired by two events happening the same week: January 29th is Bell Let’s Talk Day. Bell Canada is one of three main communications providers here in Canada. For the past 10 years they have put the spotlight on mental health – helping to end stigma and raise awareness. On […]

A couple of weeks ago, Grace Cordovano, a regular contributor to the HCLDR community, sent out this tweet: 45 min & counting in the exam room. Staring at the blank wall. What would you change? What would you add to make this a better #PtExp? What’s missing? Please entertain me & the millions of patients […]

Blog Post by Joe Babaian Does intent matter in the world of authentic communication? Today, as every day, I am inspired and encouraged by the depth of community collaboration and growth here at #hcldr and our extended communities – great folks in such a wide and diverse group! This got me thinking about communication versus […]

When my friend asked me what I was going to be working on in the new year, I told him I didn’t know because I lacked 2020 vision. Ba-dum. Ba-dum. Happy New Year to the HCLDR community. I’m super excited for this upcoming year…and not just because I get to use all my “20-20” dad […]