July 30th Chat – Specific Feedback to help us Feed Forward

esurance-facebook-feedback

Blog by Lisa Fields

Linda Stone (@lindastone) shared a terrific blog in a recent tweet:

Short Sweet Post RT @Jasonfried Some great advice we got from #JeffBeros https://37signals.com/svn/posts/3289-some-advice-from-jeff-bezos

Jason captured the insight and wisdom of Jeff Bezos during his recent visit to 37 signals. “He’s observed that the smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.”

As a leadership consultant/coach, I’m struck by the fact that some who hold leadership positions are not open to specific feedback unless it’s positive and stays close in line to their own vision. Individuals who are not open to all types of specific feedback I don’t think deserve the title leader.

Both Colin and I are continuously humbled by this community we call Healthcare Leaders. Each week you come prepared to share new ideas, consider the thoughts and ideas of other healthcare leaders and we learn together. We are aware each of you is a leader in your field, work many hours, have a great deal of responsibility and many of you also the proud parents of children still living within your home. All of us volunteer our time and so we want to make sure we honor your time and commitment by providing a tweet chat that meets your needs.

Last December when we were closing out our first year and actually first two months of #HCLDR we explored the topic of feedback and asked for your insight and suggestions. I’ve reviewed your input and have captured some specific tweets you shared with us.

Tweet 1Tweet 3

Tweet 2Tweet 4Tweet 5Tweet 6Tweet 7

Tweet 8Tweet 9

After reviewing your suggestions we have taken your lead. JoAnn made a great suggestion we try a Google hangout for a chat and we have not explored that option yet.

For our next chat we want to once again explore more specific feedback from you. Our chat will use the questions written by Thomas D. DeLong “Three Questions for Effective Feedback” written for the Harvard Business Review.

Questions:

  • T1: What should #HCLDR stop doing?
  • T2: What should #HCLDR keep doing?
  • T3: What should #HCLDR start doing?

Three specific questions I hope you will include for our chat.

  • A. Do you like to have #HCLDR Reminders? If you like reminders do you prefer them to be Direct Messages or just share them on Twitter?
  • B. Do you think the speed of the chat sometimes goes too fast? If so what would be the best way to address this challenge?
  • C. Would it be helpful to have introductions 10 minutes before the chat begins so we focus entirely on our questions when our sixty minutes begins?

We look forward to your specific feedback as we continue to learn and grow from all of you.

Thank you.
Lisa

Resources:

Thomas D. DeLong Three Questions for Effective Feedback written for the Harvard Business Review.

https://www.readability.com/articles/0rzdmaz0?legacy_bookmarkle Some advice from Jeff Bezos

@jasonfried https://37signals.com/svn/posts/3289-some-advice-from-jeff-bezos

Image Source: EsuranceBlog http://blog.esurance.com/wp-content/uploads/esurance-facebook-feedback.jpg

One comment

  1. “Kaizen (改善), Japanese for “improvement”, or “change for the better” refers to philosophy or practices that focus upon continuous improvement of processes in manufacturing, engineering, and business management.”

    This is completely applicable to health care too. I think its wonderful that #HCLDR is pursuing this topic for the tweetchat; I’m looking forward to seeing what other community members have to say and what changes will be implemented as a result.

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