Tag Archives: patient experience

Healthcare Hacks (aka workarounds) – Good, Bad or Necessary?

Blog post by Colin Hung. Last week was the inaugural Health IT Expo (#HITExpo) – an event I helped to organize along with good friends John Lynn @techguy, Shahid Shah @ShahidNShah and Brian Rosenberg @bgrosenberg1. The premise behind the event was to bring together different parts of the Health IT ecosystem to collaborate in meaningful […]

Importance of Trust in Healthcare

Blog post by Joe Babaian Trust in healthcare. Sounds old-school and a bit paternalistic, right? I’m definitely not talking about that kind of blind trust. Trust in healthcare – the system and the medical profession is rooted in experience, connections, and perception. Different segments of society have varying levels of trust based on socio-economic status, race, […]

Patient Experience Technology – Helpful?

Blog post by Colin Hung This week for #hcldr I will be live-tweeting from Cleveland Clinic’s Patient Experience Conference – Empathy + Innovation. You can follow along with conference’s hashtag #PESummit. Patient Experience is a topic that we have covered numerous times on #hcldr. We discussed the difference between patient experience and patient engagement, we […]

Patient Experience in 2017

Blog post by Colin Hung This week the Beryl Institute holds its annual Patient Experience Conference in Denver CO. This is a fantastic event. If you are involved with or interested in patient experience, I would strongly encourage you to attend in 2018. I will be following this year’s conference via the #PX2017 hashtag. In […]

Consumerism in Healthcare

Blog post by Colin Hung Over the past few weeks I’ve had hundreds of conversations with healthcare peers – a positive consequence of being at the #HIMSS17 conference and traveling for work for the past 6 weeks in a row. There was one topic that kept popping up – consumerism in healthcare (something I talked […]

Patient Experience in 2016 – How do we move forward?

Blog post by Colin Hung A few week ago I had the opportunity to attend the Beryl Institute’s Patient Experience Conference #PX2016 as part of the Stericycle Communications Solutions vendor team. It was my second time at this wonderful event hosted by Jason A Wolf @jasonawolf and his amazing group. If you are involved at […]

The Forgotten Patient

Hi, I exist.     ~ Said by anyone overlooked, if they could only find their voice The best writing comes from a passion within based on things that matter to each of us, wouldn’t you agree? Often, what matters most in healthcare (life) is what is right in front of us! I’m talking now about the […]