Tag Archives: patient experience

Forgotten Patients

Blog post by Joe Babaian Hi, I exist.     ~ Said by anyone overlooked, if they could only find their voice During this ongoing pandemic, we’re all seeing the significant impacts on healthcare, including changing methods of delivery. As telehealth shows a vigorous ascendancy, in-person clinical care walks the tremulous line of reconsidering the value (or […]

Worth the Wait? Wait Times in Healthcare

A couple of weeks ago, Grace Cordovano, a regular contributor to the HCLDR community, sent out this tweet: 45 min & counting in the exam room. Staring at the blank wall. What would you change? What would you add to make this a better #PtExp? What’s missing? Please entertain me & the millions of patients […]

The Importance of Trust in Healthcare

Blog post by Joe Babaian Trust in healthcare – the system and the medical profession is rooted in experience, connections, and perception. Different segments of society have varying levels of trust based on socio-economic status, race, and level of interaction with the healthcare system to name a few. You can see social determinants of health […]

Role of Patients Seen Through the Lens of The Women’s Suffrage Movement

Blog post by “e-Patient Dave” deBronkart (Introduction by Joe Babaian) Introduction We are honored this week to welcome a very special guest to #hcldr. Dave deBronkart better known as @ePatientDave is a globally recognized advocate for patients. His own healthcare journey propelled him to use his voice along with his singular passion and determination to advocate and push for […]

Tough Questions About Patient Experience

Blog post by Colin Hung This week, I’ll be attending the 2019 Patient Experience Summit (Empathy + Innovation) being held in Cleveland. Watch the #PESummit hashtag for live-tweets from myself, Grace Cordovano and many others. Last year, ahead of this same conference, we discussed whether or not we had reached “Peak Patient Experience” – and […]

Patient Support, Engagement and Experience

On Wednesday April 3rd, The Beryl Institute will be holding it’s annual Patient Experience Conference #P2019 in Dallas TX. Back in 2015, Jason A. Wolf @jasonawolf, President of The Beryl Institute, and I decided to do a live #HCLDR chat from the floor of #PX2015. #hcldr chat live at #PX2015 starting in 1 minute! Special […]

Importance of Trust in Healthcare

Blog post by Joe Babaian Trust in healthcare – the system and the medical profession is rooted in experience, connections, and perception. Different segments of society have varying levels of trust based on socio-economic status, race, and level of interaction with the healthcare system to name a few. You can see social determinants of health […]

Family Caregiving

Blog by Geri Lynn Baumblatt and Pete Wendel Caregiving is a healthcare issue that tends to fly below the radar but is now impacting more people as our U.S. population age shifts steadily upward. Roughly 10,000 baby boomers have been turning 65 daily since 2011 and about 10,000 more will turn 65 every day for […]

Automation vs Human Touch in Healthcare

Blog post by Colin Hung. Over the past few weeks I have had numerous discussions with healthcare entrepreneurs who are building products that are designed to automate processes that were once human-powered. These were all fascinating discussion, but it got me thinking about automation vs human touch in healthcare. Specifically, I wonder if there are […]

Have We Reached Peak Patient Experience?

Blog post by Colin Hung. This week I am attending the annual Patient Experience Summit #PESummit hosted by Cleveland Clinic. The event runs from Monday June 18th to Wednesday June 20th. Many friends and members of the #hcldr community will be there, including: Jason A Wolf @jasonawolf Grace Cordovano @GraceCordovano Sunnie Southern @SunnieSouthern Michael Joseph […]