Author Archives: Colin Hung

Patient Experience Technology – Helpful?

Blog post by Colin Hung This week for #hcldr I will be live-tweeting from Cleveland Clinic’s Patient Experience Conference – Empathy + Innovation. You can follow along with conference’s hashtag #PESummit. Patient Experience is a topic that we have covered numerous times on #hcldr. We discussed the difference between patient experience and patient engagement, we […]

Mentorship in Healthcare

Blog post by Colin Hung This week on #hcldr we are honoured to have a few special guests from the Canadian College of Healthcare Leaders @CCHL_CCLS, Emerging Healthcare Leaders and Legacy Partners join us: Nadia Batara, MHA, Author and Performance Management Consultant, Mississauga Halton CCAC – @nadiaNB_ Tony Woolgar, MBA, Author and Partner, Legacy Partners […]

Online Communities

Blog post by Colin Hung On Monday May 8th, I will be making a presentation alongside Dan Dunlop @dandunlop President of Jennings and Cindy Price Gavin @cindypricegavin, Founding Executive Director of Let’s Win! Sharing Science Solutions for Pancreatic Cancer. The three of us will be discussing Online Communities at the annual Healthcare Marketing & Physician […]

Disruptive Innovation vs Incremental Improvement

Blog post by Colin Hung This week I am hosting both the #hcldr and #HITsm weekly tweetchats. A couple of years ago, #hcldr and #HITsm held joint chats on a specific topic – one that was applicable to both communities. I thought it would be fun to do it again. Over the past few months […]

Commoditization of Healthcare

Blog post by Colin Hung This week I will be attending the annual Healthcare IT Marketing and PR Conference (#HITMC) in Las Vegas NV. #HITMC is one of the conferences I look forward to the most – it is one the few opportunities to network with #HealthIT marketing peers without the pressure of having to […]

Patient Experience in 2017

Blog post by Colin Hung This week the Beryl Institute holds its annual Patient Experience Conference in Denver CO. This is a fantastic event. If you are involved with or interested in patient experience, I would strongly encourage you to attend in 2018. I will be following this year’s conference via the #PX2017 hashtag. In […]

Online Reputations in Healthcare

Blog post by Colin Hung Over the past few weeks I have had no fewer than five different conversations on the topic of online reputations in healthcare. It started with a fun and lively debate with my colleagues at work. There are a few members of the team who are not active on social media […]