Category Healthcare Leadership

Following the Leader in Healthcare

Blog Post By Joe Babaian Today’s blog is dedicated to my friend and yours Richard Bagdonas – A true #hcldr and #pinksocks heart as he undergoes treatment at MD Anderson Cancer Center here in Houston. He’s got this! Please send your best wishes! If you wish to read more about his very personal story, do check it […]

Tough Questions About Patient Experience

Blog post by Colin Hung This week, I’ll be attending the 2019 Patient Experience Summit (Empathy + Innovation) being held in Cleveland. Watch the #PESummit hashtag for live-tweets from myself, Grace Cordovano and many others. Last year, ahead of this same conference, we discussed whether or not we had reached “Peak Patient Experience” – and […]

Does Self-Determination In Healthcare Eclipse “Doctor’s Orders”?

Blog post by Joe Babaian It is much more important to know what sort of a patient has a disease than what sort of a disease a patient has. ~ William Osler We’ve been wrong about what our job is in medicine. We think our job is to ensure health and survival. But really it […]

Podcasts

For years I ignored podcasts. I’m not sure why I did, I just never got into it. But after I listening to EVERYONE around me, raving about their favorite podcast and how much they enjoyed listening to them, I decided to dive in. I asked for a few recommendations and I got hooked. Now, whenever […]

Are You A Healthcare Consumer?

Blog post by Joe Babaian The pharma pricing system was not built on the idea of consumer engagement. It was built… on market efficiencies. It was not built on the premise of consumerism. ~ Heather Bresch, CEO Mylan Heather’s comment is specific to pharma but it’s emblematic of the entire healthcare system as we now […]

Ratings + Healthcare + Marketing

Tuesday April 16th is the eve of the 2019 Healthcare Marketing & IT Conference (HITMC19). Since the event is being held in Boston, we thought it would be fun to try and bring several communities together for a meetup/tweetup that coincides with the weekly #hcldr chat. If you are in Boston, here are the details […]

Authentic Listening in Healthcare

Blog post by Joe Babaian Seek First to Understand, Then to be Understood – Steven Covey Is your doctor really present during your visit? – Suzanne Koven M.D. The topic of Authentic Listening has become even more important as we accelerate into healthcare innovation and system redesign. We have not yet moved the needle toward true meaningful […]