Category Healthcare Leadership
What is the Ideal Patient Discharge Experience?
There is a saying that the last impression you make is the lasting one. Put another way, it means that your wonderful meal can be ruined by having to wait 20 minutes for your check to arrive. Since that is the case, healthcare providers should spend more time and energy improving their discharge experiences. Over […]
Being Perfect In Healthcare
Blog post by Joe Babaian Striving to better, oft we mar what’s well. ~ Shakespeare The best is the enemy of the good. ~ Voltaire Better a diamond with a flaw than a pebble without. ~ Confucius Now more than ever, the people of healthcare shine with their hard work AND successes. We still see […]
Human factors in healthcare information technology design and deployment: What do we need to know?
Human factors has been largely ignored by healthcare information technology over the past few decades. In our rush to automate, vendors and software designers did the minimum to make their products usable. However, as staff challenges rock the healthcare industry, greater attention is being paid to the impact that technology has on staff. Human factors […]
Recognizing Zebras: A Rare Disease Day Discussion
The last day in February is Rare Disease Day and in honor of that day, the next HCLDR tweetchat will be about rare disease. Join us at 8:30pm ET.
Making Choices In Healthcare
Blog post by Joe Babaian It is much more important to know what sort of a patient has a disease than what sort of a disease a patient has. ~ William Osler We’ve been wrong about what our job is in medicine. We think our job is to ensure health and survival. But really it […]
Love + Healthcare
Since the next #HCLDR weekly tweetchat falls on February 14th, it seems natural to discuss the role of love + relationships + connection in healthcare. Join us at 8:30pm ET (for your local time click here) on Valentine’s Day when we will discuss the following questions: According to the Beatles, all we need is love. […]
Patients and Conferences
This past week, I was in Las Vegas hosting the 2023 Healthcare and IT Marketing Conference (HITMC23). It was a successful event, but we could have done more for the patients who spoke. We missed an opportunity to highlight them and to involve them in the planning process. As an organizer I should have known […]
Innovation’s Opportunity In Healthcare
Blog by Joe Babaian For True Innovation, Don’t Rely On Your Own Ideas. This is an exciting take from Daniel Terdiman of Fast Company. How often do we consider disruptive and incremental innovation as the lifeblood of our journey? This is what all of us are really about – making a difference, not settling for […]
Are Healthcare Moonshots Effective?
When President John F Kennedy committed to landing a man on the Moon by the end of the decade during his 1961 speech to Congress, he rallied the nation behind that single goal. What happened after was an explosion of innovation and investment in the space program. Kennedy’s “moonshot” has become a template for rallying […]
Trust in Healthcare
Blog post by Joe Babaian Now in 2023, more than ever, we think about trust in healthcare – the system and the medical profession are rooted in experience, connections, and perception. Different segments of society have varying levels of trust based on socio-economic status, race, and level of interaction with the healthcare system, to name […]