Tag Archives: patient satisfaction
What is the Ideal Patient Discharge Experience?
There is a saying that the last impression you make is the lasting one. Put another way, it means that your wonderful meal can be ruined by having to wait 20 minutes for your check to arrive. Since that is the case, healthcare providers should spend more time and energy improving their discharge experiences. Over […]
Patient Experience and Patient Engagement – Is one more important?
Blog post by Colin Hung This past week I had the good fortune to attend Day 1 of the National Forum on Patient Experience for Healthcare (#px14) here in Toronto. Now in its second year, this event is an opportunity to hear about innovation and best practices in patient experience from healthcare organizations, government agencies […]
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