Tag Archives: healthcare consumerism
Retail Health: Fad, Failure, or Future?
Over the past two years, retail health has been a hot topic of conversation. Some see retail health as a threat, some see it as the natural evolution of healthcare, and some see it as an innovative disruptor. We may not know who is right for a decade or more, but there is no doubt […]
Tough Questions About Patient Experience
Blog post by Colin Hung This week, I’ll be attending the 2019 Patient Experience Summit (Empathy + Innovation) being held in Cleveland. Watch the #PESummit hashtag for live-tweets from myself, Grace Cordovano and many others. Last year, ahead of this same conference, we discussed whether or not we had reached “Peak Patient Experience” – and […]
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